Privacy
Policy

Purpose of This Policy

This policy explains:

• The types of personal information we collect and hold
• How we collect, use, disclose and manage it
• The purposes for collection, use and disclosure
• Your rights to access and correct your information
• How to make a complaint about our handling of your information
• Our commitment to transparency

Definitions

Personal information and sensitive information are defined under section 6 of the Privacy Act 1988 (Cth). Broadly, personal information is any information or opinion about an identified (or reasonably identifiable) individual.

Collection of Personal Information

We collect only the personal information necessary for our buyer's advocacy and property services, including:

• Names, dates of birth, residential and postal addresses
• Email addresses and telephone numbers
• Occupation and business details
• Financial information and property ownership details

We collect this directly from you (e.g., consultations, emails, phone calls) or via our website contact form at noosapropertyscout.com.au (name, email and phone for enquiry responses). We may also receive it from third parties such as real estate agents (with consent where required) or public records.

Sensitive information is collected only when necessary, with your explicit consent, or as required by law.

Use and Disclosure of Personal Information

We use your information mainly to: provide buyer's advocacy; search for and assess properties; negotiate purchases; manage transactions; communicate updates; meet legal obligations; and improve our services.

We may disclose it to:

• Parties in property transactions (e.g., selling agents, vendors)
• Your lawyers, financiers or advisors
• Government bodies if legally required or with your consent

We do not sell, rent or trade personal information for third-party marketing.

Marketing Communications

With your consent, we may send service updates or market insights. You can opt out at any time by replying to any communication, using the unsubscribe link, or contacting us directly.

Security of Personal Information

We use reasonable security measures including encryption, access controls and confidentiality agreements with contractors to protect your personal information.

Overseas Disclosure

We use Google Workspace (Gmail, Drive, etc.) for email, storage and document management. This means some personal information may be stored or processed in Google data centres outside Australia (e.g., the United States or other countries) and accessible overseas. Google applies strong security and privacy protections including encryption, and we take reasonable steps to ensure handling aligns with Australian privacy standards. Contact us if you have any questions about this.

Access and Correction

You may request access to or correction of your personal information at any time by contacting us. We will respond reasonably promptly and assist where possible.

Complaints

Please contact us first with any concerns — we take privacy seriously and respond quickly. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Policy Updates

We review this policy periodically. The latest version is always available at noosapropertyscout.com.au/privacy.html. We encourage you to check back occasionally.

Contact Us

For any enquiries or concerns regarding your personal information or this policy, please contact: